IT Managed Services
Keeping your business connected, protected, and supported — with reliable IT that grows with you.
Technology should accelerate your business, not distract it. CAIT’s Managed Services give you a stable, secure, and proactively maintained IT environment, backed by a responsive team that aligns technical decisions to real business outcomes—uptime, productivity, and risk reduction. We combine monitoring, maintenance, security, and strategic guidance into one accountable service.
24/7 Monitoring & Alerting
We watch servers, endpoints, cloud resources, and networks in real time. Early detection prevents minor issues from becoming outages, improving uptime and employee productivity.
Help Desk & Remote Support
Friendly, fast assistance via email, phone, or remote session. Clear SLAs and first-contact resolution targets mean your team gets back to work quickly.
Patch & Update Management
Operating systems, drivers, and core apps are patched on a schedule with maintenance windows, rollback plans, and reporting, reducing vulnerabilities without surprise disruptions.
Endpoint Management
Standardized build images, automated provisioning, policy enforcement, and asset inventory for laptops, desktops, and mobiles—consistent, compliant, and easy to scale.
Backup & Recovery
Verified backups with retention policies tied to your RPO/RTO. We perform periodic test restores and maintain simple runbooks so recovery is predictable when it matters.
Network Management
Firewall configuration, VPN access, Wi-Fi optimization, and bandwidth health. We document topology, apply least-privilege rules, and track configuration changes for auditability.
Security Baseline
EDR/AV, email threat protection, MFA enforcement, disk encryption, and hardening standards. We review alerts, fine-tune policies, and provide monthly security posture reports.
User Lifecycle
Joiners, movers, leavers handled with standardized checklists: permissions, groups, licenses, and device handback—reducing risk and license waste.
Vendor & License Management
We coordinate with ISPs and software providers, track renewals, rationalize licenses, and escalate on your behalf, so you have a single accountable partner.
Reporting & Reviews
Monthly health summaries, incident trends, and actionable recommendations, plus quarterly roadmap reviews to align IT with your budget and goals.
Platforms supported include Microsoft 365, Google Workspace, Windows, macOS, iOS/Android, and hybrid cloud/on-prem environments (Azure, AWS, and virtualization stacks).
Frequently Asked Questions
A Service where a dedicated IT partner proactively monitors, maintains, secures, and supports your Systems so your team can work without disruption. In practice Instead of waiting for things to break a managed service provider (MSP) continuously cares for your environment
Typically per user or per device, based on service tier and security requirements. Youâll receive a clear, itemized proposal.
Absolutely, secure remote access, device management, and collaboration tooling are standard.
We manage backups with defined RPO/RTO, monitor jobs, perform test restores, and maintain simple runbooks so recovery is predictable.